ABSTRACT
Bus drivers are at risk of the adverse impacts of passenger hostility, yet qualitative research investigating this issue is scant. We interviewed 29 bus drivers, content analyzed their responses, and interpreted findings through the prism of Demerouti et al.’s Job Demands-Resources model. Results indicated: (1) passenger hostility appeared to negatively impact driver wellbeing;(2) organizational policies may perpetuate passenger hostility;(3) support was viewed as inadequate;and (4) COVID-19 was a barrier to monitoring hostility. Findings indicate that strain associated with the demanding and poorly resourced job of bus driving is exacerbated by frequent exposure to passenger hostility. [ FROM AUTHOR] Copyright of Journal of Workplace Behavioral Health is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)